TheMoneyShelf.com guarantees your satisfaction and offers you returns within 14 days of order receipt on most items*. To ensure that your returned merchandise is credited properly, you must first contact Customer Service to obtain a return authorization number and package label. Packages without proper return authorization will not be accepted.
Items returned will be refunded to the credit card used. If you paid by check, you will be issued a merchandise credit, and if you used a gift card to make your purchase, credit will be issued back to the gift card. We do not issue refund checks. Please note that gift wrapping services and shipping and handling charges are non-refundable.
Electronic returns, such as Compact Discs, DVDs, Video Games and Consumer Electronics (headphones, speakers, etc.) must be sealed in the original package unless defective. Defective returns are subject to the same constraints as other merchandise. Defective merchandise must be returned with the original packaging.
*Does not apply to eBooks or Audio Downloads, once purchased and/or downloaded. Please verify device compatibility prior to purchase. We cannot accept returns of product marked "non-returnable".
To return an item within 14 days of order receipt:
Email our Customer Service department at email@example.com
Subject: Return authorization needed
Body of email: Order ID number
Reason for return
Item(s) you are returning
A return authorization number and instructions will be emailed to you within 24 hours.
Once your return authorization number is received:
Pack the item(s) that you are returning to us securely.
Enclose a copy of your packing slip.
Affix the label that we emailed to you and ship the package via U.S. Mail. Be sure to apply adequate postage.
Our Returns Department will issue your credit within two to three business days after receiving your package.